Hoʻāla Design • Our Services
Everything it takes to run
your front desk, handled.
Answering, booking, follow-up, reviews, campaigns, and reporting. Below is every service we offer, and how each one puts time and revenue back in your hands. Run one, or hand us the whole front end.
Month to month • No long contracts • Built on aloha
Pick a piece, or the whole engine
Every service we offer, in one place.
Some owners start with one system that plugs a leak, then add more as it pays for itself. Others hand us the entire customer-facing engine and get their week back. Here is everything on the menu, grouped by what it does for you.
01 • Answer & Book
Never miss a call, a message, or a booking.
The front line. These pick up every call and chat the moment it comes in, qualify the person, and put the job on your calendar.
Digital Voice Concierge
Answers every call in a natural voice, 24/7. Qualifies the caller, books the job, and routes the ones that truly need you. Works even if you don't have a website.
Conversational Chat Concierge
Always-on chat across your website, texts, and social. Answers questions, captures the lead, and books the next step before they click away.
Missed-Call Text-Back
The moment a call slips through, an instant text goes out so the lead never goes cold. The baseline every business should have, included in every plan.
Appointment Booking
Fills your calendar for you, then sends automatic confirmations and reminders so fewer people forget and no-show.
Live Call Transfer & Routing
Sends the urgent calls to the right person on any phone, and can text a link to your services or booking page mid-conversation.
Custom Hours & Voice
Set the hours your Concierge answers, choose the voice and tone that fit your brand, and get an email summary of every call it handles.
02 • Capture & Follow Up
Turn caught leads into booked, paying jobs.
Answering is half the win. These keep every lead organized and worked, so nothing slips through the days after the first call.
All-in-One CRM
Every customer, lead, and conversation in one place, with the tools to manage them. No more sticky notes or scattered spreadsheets.
Unified Inbox
Text, email, webchat, and social messages in one inbox, so a customer never gets missed just because they reached out on a different channel.
Follow-Up & Campaign Automation
Smart text and email sequences that nurture new leads and send the right promotion to the right people at the right time, on their own.
Old-Lead Reactivation
Mines your past quotes and cold leads, then re-engages the ones that never closed. Real revenue from names already sitting in your list.
Monthly Performance Report
A plain-English report every month: calls answered, leads captured, jobs booked, and the revenue you recovered that would have walked out the door.
Integrations
Plugs into the tools you already use, so the system fits your setup instead of forcing you to rip everything out and start over.
03 • Reputation & Growth
Build the reputation that brings the next call.
The done-for-you layer. These make you look bigger, rank higher, and stay in front of customers, so more people call in the first place.
Reputation & Review Automation
Asks every happy customer for a review after the job, and replies to reviews for you. Higher Google and Maps ranking means more inbound calls.
Social Media Content & Posting
Done-for-you content, design, and scheduling for your top platforms. You just approve what goes out, and it posts itself.
Automated Newsletters
Answer a few questions and your monthly newsletter writes itself, keeping you in front of past customers so they come back and refer you.
Complaint-Handling Voice Line
A dedicated line that calmly hears out upset customers, defuses the moment, and routes the real issues straight to you before they become bad reviews.
Custom Website
A fast, modern website built to convert, wired straight into your Concierge, booking, and follow-up so every visit has somewhere to go.
Monthly Strategy Check-ins
A monthly sit-down with Koa to tune what's working and build a prospecting system for your industry, based on what is landing right now.
Not sure where to start? Most owners begin with Answer & Book, then add the rest as it pays for itself.
How We Get You There
Set up once. Runs on its own.
You're busy running the business, so we do the heavy lifting up front and hand you something that just works.
We learn your business
A short call to understand your services, your hours, your area, and the questions customers always ask. That becomes the brain of your system.
We build & train it
We set up the services you chose, connect your number and calendar, and train it on your business, not a generic script. We handle the build so you don't have to.
It runs, you get proof
The system answers, books, and follows up on its own. Once a month you get a plain-English report showing exactly what it recovered.
After that, it should take no more than an hour of your month. That's the whole point.
See It Live
Don't take our word for it. Try it yourself.
Ask it about services, pricing, or scheduling, exactly the way your customers would. This is the same system that would run in your business, 24 hours a day.
- Responds instantly, any hour of the day
- Qualifies leads before they leave your site
- Books straight into your calendar
- Trained on your business, not a generic script
Ready?
Not sure which services
your business needs?
Book a free 20-minute call. We'll look at where you're losing time and leads right now, and point you to the one or two services that move the needle first. No jargon, no pressure. Time is the only thing you can't buy more of. Let's give you more of it.
Book My Free Call →No pressure. No pitch. Just clarity on what you're losing and how to stop it.
