Hoʻāla Design • Our Services
Your business needs to respond to people without taking you away from every other part of your life. The Front Desk connects your smart website, chat, and voice agent to answer everyday questions and arrange the next step, while keeping you part of the conversation.
Hawaiian-owned • Built on aloha
The Front Desk
A person reaching out deserves a response, whether you are working, with family, or taking time for yourself. Your website, chat agent, and 24/7 voice agent work together to answer the questions you hear every day, gather the details, and book service or a follow-up. You stay connected to the conversation, and your agent brings you in when your attention is needed.
A custom website with your service information, conversational chat, and booking connected to the Front Desk. Visitors can ask questions and arrange their next step, with the conversation available to your business.
Front Desk
Available to answer calls 24/7 using your approved business information. It can understand the inquiry, gather details, book into a connected calendar, and route a call to a person when needed. Voice support can also be configured without a website.
Front Desk
Answers questions and helps people arrange a booking or follow-up through your website and supported, connected messaging channels. The conversation stays available to you, with requests brought to a person when needed.
Front Desk
Acknowledges a missed call by text so the person knows someone will get back to them. Contact capture, the pipeline, configured follow-up, and reporting support that response. The owner handles the conversation; a text acknowledgment does not guarantee a reply or a booking.
Includes The Greeter, plus the custom smart website, chat and 24/7 voice agent, calendar booking, follow-up, and pipeline management. The agent can handle the inquiry through booking and involve you when needed. You remain part of every conversation.
Includes The Front Desk, with reputation management, approved social content, Google Business Profile support, additional integrations, and regular check-ins. The services below explain these options. Additional support can be arranged around your business’s needs.
Month-to-month options include the applicable setup fee. The Front Desk setup fee is waived with a six-month commitment; the Concierge setup fee is waived with a twelve-month commitment. The Greeter has no setup fee. See package pricing and inclusions or read the service terms.
01 · Answering and booking
Missed-call acknowledgment, booking, and call routing support the first conversation. The Greeter starts with a response to a missed call; Front Desk adds the agents that can handle the inquiry and arrange the next step.
Sends a branded text when a call is missed, acknowledging the person and letting them know someone will get back to them. The owner handles any conversation that follows.
The Greeter
Helps someone choose a service or follow-up time using your connected calendar and booking rules. Confirmations and reminders provide the details they need before the appointment.
Front Desk
Routes a telephone call to the right person according to your business rules and availability. Where configured, the agent can text a service or booking link during the conversation.
Front Desk
Set the hours your voice agent answers and choose a voice and tone that reflect your business. Call summaries help you see what was discussed and where your attention is needed.
Front Desk
02 · Keeping conversations connected
Contact details, messages, follow-up, and reporting help you see where a conversation stands. These tools support the work between the first inquiry and the next time you speak.
Keeps contact details, inquiries, conversation history, and the lead pipeline together so you can see what has happened and what needs attention. You can find the details you need before answering.
The Greeter
Brings supported text, email, website chat, and connected social messages into one place. You can follow the conversation across those channels and respond with the context available.
Connected channels
Sends configured texts and emails about inquiries, appointments, or an agreed campaign. Timing, audience, permissions, and opt-outs are part of the setup, so communication follows the purpose the person agreed to.
Scope varies
Can follow up on earlier quotes or inquiries where the person’s permissions and your contact policy allow it. The audience and message are agreed with you first, and requests not to be contacted are honored.
By agreement
Shows recorded activity such as calls handled, inquiries received, and appointments booked. Where connected records support it, reporting can include attributable revenue. Estimates are clearly identified.
Monthly reporting
Connects supported calendars and other tools with your system. Compatibility, permissions, and the work required are reviewed before setup. Premium integrations are included in Concierge within the agreed scope.
Scope varies
03 · Reputation, content, and further support
Reviews, approved content, and ongoing planning help people understand your business and stay connected with it. Concierge brings several of these services together; other options are available by agreement.
Invites eligible customers to share honest feedback and supports review responses in your business’s voice. Review requests go to eligible customers consistently, regardless of the rating they might give.
Concierge / add-on
Content, design, and scheduling for your business accounts, with your approval before publication. Concierge includes twelve branded social posts per month; social content is also available as a separate add-on.
Concierge / add-on
Turns the updates you provide into a newsletter for an agreed audience. You review the content before it is scheduled, and sending follows the recipients’ permissions and contact preferences.
By agreement
Gives someone a place to explain a concern, records the details of the request, and brings the matter to a person who can respond. The agent listens and routes; people retain responsibility for resolving the issue.
By agreement
Concierge includes monthly calls to review your business and the support it needs. Front Desk includes a quarterly strategy review. Further planning, including appropriate ways to reach prospective customers in your industry, can be agreed separately.
Package-specific
Compare the packages, or get in touch about the support your business needs. Any additional service is agreed with you before work begins.
Working together
Hoʻāla Design learns how your business works, builds the agreed system, and reviews it with you. Your business information and your judgment remain part of the work.
The work begins with a conversation about your services, hours, area, common questions, and the situations that need a person. The system’s responsibilities and the matters it should bring to you are agreed together.
Hoʻāla Design configures the agreed services, connects supported numbers and calendars, and uses your approved business information. Testing with you covers responses, booking, and the handoff to a person before the system goes live.
Support includes reviewing recorded activity, addressing issues, and making updates covered by your agreement as your business changes. Monthly reporting shows what happened, with the relevant check-ins for your package.
The purpose is more time to be present in your work and your life. The system handles the repetition; you keep the judgment, care, and responsibility that relationships require.
See It Live
Visit the demonstration and ask about services, pricing, or scheduling. You can experience the conversation before discussing how support could be configured for your own business.
Let’s talk
A free 20-minute call is a chance to talk about the daily work of answering customers, arranging appointments, and following through, and what you would like more time for. The conversation helps establish what support would fit your business and the people it serves.
Book a Free Strategy Call →Bring your questions. Let’s talk story.
